Human Resources at LIFC
- Introduction of Performance Recognition System with more lucrative features.
- In-house capability of recruiting employee with a referral policy.
- Low Attrition ratio and more focus on training and orientation programmes
- The single most important key to success is to provide good in-house tanning/ e-leaning platform to all the FOS on fixed periodicity.
- Advance Payroll & PMS system i.e. “Times Lab” was introduced with Geo Tagging.
- Employee’s at LIFC are covered with Health & Accidental Insurance.
- Head counts reaches to 430. (Average employees age <35 are around 85%).
- Focus on safety & wellness of employees.
Training & Development
360° Technical knowledge related to their jobs.
Sales Department
- Grooming about LIFC and its hierarchy structure.
- Understanding the gravity of Product Policy.
- Knowledge sharing about the current market scenarios.
- Procurement of the required documents for loan processing.
- Knowledge about the LOS Software (Jaguar) & Vehicle Valuation App.
- Improving writing & Communication skills.
Credit Department
- Understanding the new techniques of Underwriting.
- Knowledge sharing about the current techniques and various methods of underwriting.
- Improving/Analysing the Quality of the portfolio through a periodic credit monitoring visit to various customers.
Collection & Telecalling Department
- Knowledge about the M- Collection Application and Elision Auto dialer application.
- Understanding about the collection process.
- Way of Tele – calling for Vehicle, Housing & Mortgage
- Preparation of Collection MIS of Daily collection
Operation Department
- Understanding of software – Jaguar (LOS)
- Procurement of the required documents for loan processing and keeping the original documents separately in relation to property papers in safe vaults.
- Understanding difference between Post Disbursement Documents (PDD) & Over the counter documents (OTC) which help in smooth process flow.
- Reconciliation of disbursement with accounts confirmation.
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